These Codes of Conduct have been structured in accordance with the applicable requirements of the accreditation bodies whose accreditation is currently held by the Company above mentioned (the "Certification Body"). These Codes apply also to certification outside accredited schemes.2. Scope
The Certification Body provides services to persons, firms or companies (each a "Client"). The Certification Body may provide its services directly or, in its absolute discretion, through
The Certification Body will notify its clients of any changes to the requirements for certification within a reasonable timeframe.3. Confidentiality
The Certification Body maintains confidentiality at all levels of its organization concerning information obtained in the course of its business. No information will be disclosed to any third party unless in response to legal process or required by an accreditation body as part of the accreditation process. The client's name, location, scope of certification and contact numbers may be entered into relevant directories. TNV maintains its own directory of certified clients which is publicly available via the TNV web site. This will show the status of any suspended, cancelled or withdrawn certificates.4. Organizational Structure
A copy of the organization chart of the Certification Body, showing the responsibility and reporting structure of the organization, and documentation identifying the legal status of the certification Body are available on request.5. Application for certification
On receipt of a completed Questionnaire (provide by the Certification Body upon request), a Proposal is sent to the Client outlining the scope and costs of the services together with an Application for Certification. Once the Application is returned, together with any due payments and controlled copies of relevant documentation and samples, the project will be allocated to an auditor who will be responsible for ensuring that the services are carried out in accordance with the procedures of the Certification Body.6. Client's Obligations
In order to obtain and retain certification, the Client shall comply with the following procedures and rules:
When the Certification Body is satisfied that the Client meets all the certification requirements, it will inform the Client and issue a Certificate. The Certificate shall remain the property of the Certification Body and may only be copied or reproduced for the benefit of a third party if the word "copy" is marked thereon.
The Certificate will remain valid, until its expiry, unless surveillance reveals that the management system and/or products of the Client no longer meet the standards, norms or regulations. The Company reserves the right to decide, on a case by case basis, at its sole discretion and after taking into account various local requirements, that the issuance of the Certificate will be conditioned to the full payment of the Company's fees and costs in connection with the said Certificate or any prior services performed for the Client.8. Certification Marks
Upon issuance of a Certificate, the Certification Body may also authorize the Client to use a designated certification mark. A Client's right to use any such mark is contingent on maintaining a valid Certificate in respect of the certified management system or products and compliance with the Regulations governing the use of the mark issued by the Certification Body. A Client who has been authorized to use the mark of an accrediting body must also comply with the rules governing the mark of such body. Improper use of such a mark is non-conformity with certification requirements and could result in suspension of certification.9. Surveillance
Periodic surveillances shall be carried out and shall cover aspects of the management system, documentation, manufacturing and distributing processes and products, depending on the type of certification services provided, at the discretion of the nominated auditor. The Client shall give access to all sites or products for surveillance purposes whenever deemed necessary and the Certification Body shall reserve the right to make unannounced visits as required.
The Client shall maintain a register recording all customer complaints and safety-related incidents reported by an enforcing authority or users relating to those covered by the Certificate and make this available to the Certification Body on request.
The Client shall be informed of the results of each surveillance visit.10. Recertification
Clients wishing to revalidate Certificates approaching the end of their cycles shall apply under the procedure set forth in Clause 5. Clients are generally informed of the requirement for recertification during the pre-recertification visit which is the last surveillance visit of each cycle, but sole responsibility for timely filing the recertification application shall be with the Client.
It is an accreditation requirement that at recertification, all non-conformities are suitably addressed before expiry of the existing certificate. It is required therefore that planning of recertification audits shall allow sufficient time for the client to address nonconformities and for SGS to review and accept these actions prior to expiration of certification.11. Extension of Certification
In order to extend the scope of a Certificate to cover additional sites or products, Client shall complete a new Questionnaire. The application procedure outlined in Clause 5 will be followed and an assessment will be carried out on those areas/products not previously covered. The cost of extending the scope of certification will be based on the nature and programme of work.
Following a successful assessment, an amended Certificate will be issued covering those aspects covered by the extended Scope.12. System/Product Modification
The Client shall inform the Certification Body, in writing, of any intended modification to the management system, products or manufacturing process which may affect compliance with the standards, norms or regulations. The Certification Body will determine whether the notified changes require additional assessment. Failure to notify the Certification Body of any intended modification may result in suspension of the Certificate.13. Publicity by Client
In compliance with the applicable Regulations governing the relevant mark(s), a Client may render public that its relevant management system or products have been certified and may print the relevant certification mark on stationery and publicity materials relating to the scope of certification.
In any case, the Client shall ensure that its announcements and advertising material do not create confusion or could otherwise mislead third parties about certified and non-certified systems, products or sites.14. Misuse of Certificate and Certification Mark
The Certification Body shall take suitable action, at the expense of the Client, to deal with incorrect or misleading references to certification or use of Certificates and certification marks. These include suspension or withdrawal of Certificate, legal action and/or publication of the transgression.15. Suspension of Certificate
A Certificate may be suspended by the Certification Body for a limited period in cases such as the following:
The Certification Body will confirm in writing to the Client the suspension of a Certificate. At the same time, the Certification Body shall indicate under which conditions the suspension will be removed. At the end of the suspension period, an investigation will be carried out to determine whether the indicated conditions for reinstating the Certificate have been fulfilled. On fulfillment of these conditions the suspension shall be lifted and the Client notified of the Certificate reinstatement. If the conditions are not fulfilled the Certificate shall be withdrawn.
All costs incurred by the Certification Body in suspending and reinstating a Certificate will be charged to the Client.16. Withdrawal of Certificate
A Certificate may be withdrawn if (i) the Client takes inadequate measures in case of suspension; (ii) in the case of product certification, the products do not conform to the standards, norms or regulations or are no longer offered; or (iii) the Certification Body terminates its contract with the Client. In any of these cases, the Certification Body has the right to withdraw the Certificate by informing the Client in writing.
The Client may give notice of appeal (see Clause 19).
In cases of withdrawal, no reimbursement of assessment fees shall be given and withdrawal of the Certificate shall be published by the Certification Body and notified to the appropriate accreditation body, if any.17. Cancellation of Certificate
A Certificate will be cancelled if (i) the Client advises the Certification Body in writing that it does not wish to renew the Certificate or goes out of business, (ii) the Client no longer offers the products or (iii) the Client does not timely commence application for renewal.
In cases of cancellation no reimbursement of assessment fees shall be given and notified to the appropriate accreditation body, if any.18. Recognition of Accredited Organizations
The Certification Body, in its absolute discretion, generally recognizes the certificates issued by other accredited organizations where this does not compromise the integrity of a system or product certification scheme.19. Appeals
The Client has the right to appeal any of the decisions made by the certification body.
Notification of the intention to appeal must be made in writing and received by the Certification Body within seven days of receipt.
An Appeals Form will be sent to the Client for completion and must be returned to the Certification Body within 14 days of receipt, supported by relevant facts and data for consideration during the Appeals Procedure.
All appeals are forwarded to the Certification Body and are put before the appeal's committee. The Certification Body shall be required to submit evidence to support its decision. Any decision of the Certification Body shall remain in force until the outcome of the appeal.
The decision of the appeal's committee shall be final and binding on both the Client and the Certification Body. Once the decision regarding an appeal has been made, no counter-claim by either party in dispute can be made to amend or change this decision.
In instances where the appeal has been successful no claim can be made against the Certification Body for reimbursement of costs or any other losses incurred.20. Complaints
If anybody has cause to complain to the Certification Body, the complaint shall be made in writing, without delay, and addressed to the Certification Manager of the Certification Body. If the complaint is made against the Certification Manager, the letter of complaint shall be addressed to the Managing Director of the Certification Body.
The complaint shall be acknowledged in writing following receipt. The complaint will then be independently investigated by the certification body and closed on satisfactory conclusion of the investigation. Following closure the complainant will be informed that the investigation has reached its conclusion.